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Shipping Policy

Shipping & Cancellation Policy

Thank you for shopping with Growvia Ecom Marketing Private Limited (“Growvia”, “we”, “our”, “us”). This policy explains how we process, ship, and handle cancellations for your orders placed through our website/app.

1. Shipment Processing Time

  • FMCG Products: Dispatched within 2–3 business days (excluding Sundays & public holidays).
  • Non-FMCG Products: Dispatched within 10–15 business days, depending on delivery location.
  • Delivery timelines may vary based on product type, destination PIN code, and courier service.
  • During high order volumes, shipments may take a few extra days.
  • If there is a significant delay, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are displayed on the final payment page before you confirm your order.
  • Estimated delivery dates depend on your area PIN code and courier partner timelines.

3. Shipment Confirmation & Order Tracking

Once your order is shipped, you will receive a confirmation via SMS with a tracking link.

You can also track your order through our website/app.

4. Incorrect or Incomplete Address

  • Please ensure your shipping details are accurate and complete at the time of placing the order.
  • Incorrect addresses or contact details may result in delays, failed deliveries, or return to origin.
  • If a reshipment is required due to an incorrect address, a new order will need to be placed.

5. Cancellation Policy

  • Orders can be cancelled before they are shipped by contacting our support team.
  • Once shipped, cancellations are not possible. However, you may be eligible for a return/refund as per our Return Policy.
  • Refunds (if applicable) will be processed within 7–10 business days to the original payment method.

6. Contact Us

For any queries related to shipping or cancellations:

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services after updates indicates your acceptance of the revised terms.