Terms & Conditions
Terms and Conditions
Effective Date: 8 August 2025
Welcome to Growvia Ecom Marketing Private Limited (“Growvia”, “we”, “our”, “us”). By accessing or using our website/app, you agree to comply with these Terms of Use. If you do not agree, please discontinue use of our services.
1. General
Growvia operates in compliance with applicable Indian laws and follows direct selling e-tailer regulations. These Terms must be read together with our Privacy Policy, Return Policy, and any process-specific terms displayed on our website/app.
2. Products & Information
Product details, descriptions, images, and specifications are provided by manufacturers or vendors; minor variations may occur.
Prices may be lower than the MRP due to discounts, offers, or promotions.
Warranties, if applicable, are provided directly by the manufacturer or seller, not by Growvia.
3. Intellectual Property
All content, trademarks, logos, and materials on this site are the property of Growvia or its partners. Any unauthorised copying, reproduction, or distribution is strictly prohibited.
4. Account Security
You are responsible for maintaining the confidentiality of your account login credentials.
Log out after each session to prevent unauthorised use.
Notify us immediately at support@growvia.biz if you suspect unauthorised access to your account.
5. Returns & Shipping
Returns are accepted only for damaged, defective, or incorrect items, in unused condition, within 30 days of delivery (refer to our Return Policy).
Shipping charges vary based on product weight and delivery location.
Delivery timelines depend on courier services and may vary.
6. Limitation of Liability
Growvia is not responsible for product defects, warranty claims, or the content of third-party websites linked from our platform.
Your use of our site is at your own risk. We are not liable for any direct, indirect, or incidental damages, including data loss or virus-related issues.
7. Governing Law & Jurisdiction
These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.
8. Amendments
We may update these Terms at any time without prior notice. Continued use of our website/app will constitute your acceptance of the updated Terms.
9. Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms of Use.
10. Customer Communication
We may contact you via email, SMS, or other channels regarding promotions, service updates, or transactional information.