Privacy Policy

This Privacy Policy explains how Growvia ECom Marketing Private Limited (No. 692/A, Kadavu Road, Binanipuram, Paravur, Ernakulam, Kerala 683502) (“Growvia”, “we”, “our” or “us”) collects, uses, stores, and protects personal data obtained from visitors (“Visitors” or “you”) of our website (“Website”).

We value and respect the privacy of our users and adhere to the highest standards for secure transactions and confidentiality of customer information. While we act as a service provider to our customers and may process or store personal information they provide, such information remains subject to this Privacy Policy and any applicable agreements.

1. How We Collect and Receive Personal Data

We may collect personal information such as your name, email address, phone number, and other details when you create an account, place an order, or use our services through www.growvia.biz.

If you browse the Website without providing personal information, we may still collect limited technical details about your visit, including:

• IP address

• Browser type and version

• Operating system

• Date and time of access

• Pages visited

This data does not personally identify you and is used for analytics, security, and service improvement.

2. Use of Information

We use the information we collect to:

• Recommend relevant products and services

• Improve the operation and user experience of our Website

• Notify you about new products, offers, and promotions

• Enhance marketing and promotional strategies

• Analyse Website usage and performance

• Provide better customer support

3. Information Sharing and Disclosure

We will not sell or rent your personal information to third parties. However, we may share your information with:

• Authorized Third-Party Service Providers – e.g., providers for email delivery, SMS services, order fulfilment, payment processing, customer support, and marketing.

• Government Authorities or Legal Entities – if required by law, regulation, legal process, or to protect our rights, property, safety, or those of others.

All such third parties are required to handle your data in compliance with applicable laws and this Privacy Policy.

4. Protection of Personal Data

We maintain appropriate technical, administrative, and organizational safeguards to protect personal data from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use, in accordance with the prevailing laws of India.

5. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

6. Ownership of Collected Data

Ecom Marketing Private Limited retains exclusive ownership of all data collected from customers, visitors, or any individuals accessing this Website. This also applies to data from our subsidiaries, affiliated companies, and licensed partner websites whose products we sell.

7. Links to Other Websites

Our Website may contain links to third-party websites whose information and privacy practices differ from ours. We do not endorse, control, or assume responsibility for the content, policies, or practices of such third parties. We encourage you to review the privacy policies of all external websites before providing them with any personal data.

8. Your Rights

In accordance with applicable data protection laws, you have the following rights regarding your personal data:

• Access – Request confirmation of whether we process your data and obtain a copy.

• Rectification – Ask us to correct or complete any inaccurate or incomplete data.

• Erasure (“Right to be Forgotten”) – Request deletion of your data where no legal or legitimate reason exists to retain it.

• Restriction – Request that we limit the processing of your data in certain circumstances.

• Portability – Receive the data you have provided in a structured, commonly used format, or request that we transfer it to another organization.

• Withdraw Consent – Withdraw consent at any time without affecting processing carried out before withdrawal.

• Object – Object to the processing of your data for our legitimate interests, unless we have compelling grounds to continue.

• Lodge a Complaint – Contact us at support@growvia.biz if you have concerns. You may also have the right to complain to your local data protection authority.

This Privacy Policy is subject to change, and any updates will be posted on this page with a revised date.